back to opinio main page Opinio customer survey 2005

Would you recommend your ObjectPlanet product to others with similar needs?

Option Count Percent 1. Yes 38 90.48% 3. Don't know 4 9.52% Total 42 100%

To what extent did our product meet your expectations?

Failed 1 2 3 4 5 Far exceeded Don't know Total Count 0 1 6 30 4 1 42 Percent 0% 2.38% 14.29% 71.43% 9.52% 2.38% 100% Cum. count 0 1 7 37 41 42 42 Cum. percent 0% 2.38% 16.67% 88.1% 97.62% 100.0% 100% Cum. sum 0 2 20 140 160  - 160

How satisfied are you with ObjectPlanet technical support response time?

Very dissatisfied 1 2 3 4 5 6 Very satisfied Have not used Total Count 0 2 1 3 11 16 9 42 Percent 0% 4.76% 2.38% 7.14% 26.19% 38.1% 21.43% 100% Cum. count 0 2 3 6 17 33 42 42 Cum. percent 0% 4.76% 7.14% 14.29% 40.48% 78.57% 100.0% 100% Cum. sum 0 4 7 19 74 170  - 170

How satisfied are you with the quality of ObjectPlanet's technical support?

Very dissatisfied 1 2 3 4 5 6 Very satisfied Have not used Total Count 0 1 2 4 11 14 10 42 Percent 0% 2.38% 4.76% 9.52% 26.19% 33.33% 23.81% 100% Cum. count 0 1 3 7 18 32 42 42 Cum. percent 0% 2.38% 7.14% 16.67% 42.86% 76.19% 100.0% 100% Cum. sum 0 2 8 24 79 163  - 163

How long do you feel it took for your ObjectPlanet product to pay for itself?

Option Count Percent Cum. count Cum. percent 1. <1 month 11 26.19% 11 26.19% 2. 2 - 4 months 23 54.76% 34 80.95% 3. 5+ months 8 19.05% 42 100.0% Total 42 100% 42 100%

Survey by Opiniotm

Charts by EasyChartstm